The our team receives dozens of the same questions related to our shipping methods. We decided to answer the most frequent questions with detailed answers.
What shipping methods do we offer?
Currently we offers 2 shipping options. These methods are:
- Regular Airmail (from 10 to 21 days) and it will cost about $15;
- Express delivery held by courier (from 8 to 14 days) — such shipping payment will be $25;
As you can see, both delivery methods are equally dependable. The major difference is the speed of shipping. Surely, for a faster delivery of your medicine package delivery services ask a higher fee. The price gap is easy to explain.
Another important notice! Our regular airmail shipping is international and limited with a number of countries. Express Courier shipping currently works only for U.S. based clients. The extra services of Express Courier shipping include the ability to track your order, re-schedule and order an overnight delivery of your order (for additional fee).
What is the difference between delivery and billing addresses?
If you have already ordered medications from our website, you could have noticed that we ask to specify your billing and delivery addresses in an order form. The delivery address is where we send your package. The billing address is to which we send the invoice for payment. Make sure to fill in the corresponding fields on our Checkout page.
How does our shipping service work?
- You choose medications for online purchase.
- We ask you to proceed by filling in the required information (name, billing and delivery address, payment details, etc.). Your personal data won’t be exposed or transferred to third parties.
- You pick the delivery method (regular or express). Check the requirements for getting a free shipping. Make sure the country of your current residence is included in our delivery list. Keep in mind that we deliver Viagra and other pills from our catalogue all over the United States and abroad. Though, not all overseas destinations are included into our list of international shipping.
- Manufacturers ask you to check your mailbox on a daily basis while you are expecting the shipping from us. You see, some products delivered by regular airmail post can be sensitive to temperature fluctuations. So try to avoid keeping your received order unpacked in a mailbox longer than for a few hours. Also, keep the package out of children’s and pet’s reach.
- A delivery service has a right to ship your order the next working day if any items are out of stock. In this case, the delivery can be postponed. My Canadian Pharmacy has no obligations to complete the order if the supplier has ceased the production of the items you have ordered.
Important! Shipping to any rural regions may require a longer time period.
How to protect your order from any delivery issues? What are the benefits of shipping insurance?
Please, consider the fact that our pharmacy can’t take a responsibility for any failure from third-party delivery services, mishandling and other problems occurred to a malfunction of the chosen shipping service. To prevent such situation, you can buy a shipping insurance from us. It will cost you only $4.95. Such small fee will protect you from delivery’s shortcoming. In a case of any problems, this insurance guarantees that your order will be reshipped. A free shipping insurance is offered for all $200 worth orders and above.
What is our return policy?
All legal businesses who trade goods in the United States are obliged to have a return policy. Our pharmacy is not an exception. That’s why all our customers have a right to return any order during 14 days after receiving a delivery. During this period, you may apply for a full, 100% reimbursement of your order if you are not satisfied with quality of its content.
Each reimbursement case is investigated individually depending on the amount, quality and details of ordered products. For example, our pharmacy provides the 100% reimbursement for hygiene and products in a case the package’s seal was broken. We will ask you to keep in touch with our managers to discuss the details. Please, take into account that some products can’t be returned under any circumstances because it’s illegal.
In order to get a reimbursement you need to have evidences about purchasing the products from our pharmacy. You must send the damaged products back to our pharmacy. Also, you must pay the cost of return delivery. You are fully responsible for the order until it returns to us. Make sure to fill in the return form we will send to you and include it in your return order.
Our Pharmacy guarantees the refund within 14 days after receiving a notice from you about the return request. The reimbursement will be sent to you during 7 working days. Money will be returned to the same card that you have specified as your major payment method in the order form.
We are tries its best to deliver top-notch, high quality medications right on time. We ask you to be patient and understanding in a case of unexpected delivery issues. In most cases, it is possible to get your order within 8-21 days (depends on the chosen shipping method).